At Rosenwood, we understand the excitement of receiving your order promptly. That’s why we offer complimentary standard shipping on most orders, with the exception of select oversized, fragile, or specialty items that may incur additional delivery charges. Expedited shipping options are also available for your convenience — additional fees apply. Most orders are typically processed within 2–3 business days, and delivery times may vary depending on the destination and supplier location. We take great pride in the quality and craftsmanship of every item we offer and want you to be completely satisfied with your purchase. However, please note that all personalized items and food products are final sale and cannot be returned or exchanged. If an item arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos of the product and packaging so we can arrange a replacement or refund. Return and refund policies may vary by brand or supplier. Eligibility, time frames, and conditions for returns — including whether a return is accepted at all — are determined by the specific supplier of each product. All returns must be pre-approved by our customer care team before being shipped back; unauthorized returns may not be accepted. For international orders, please note that customs duties, import taxes, and brokerage fees may apply upon arrival. These charges are the responsibility of the recipient.

For assistance or questions, we’re always here to help. Please email us at contact@rosenwoodcollection.com for guidance or to arrange a return in accordance with the supplier’s policy.