At Rosenwood, your satisfaction is our priority. If you are not completely satisfied with your purchase, please contact us to initiate a return or exchange within 14 days of the delivery date.

Please note:
• Food, sweets, and edible items are non-refundable and non-exchangeable.
• Special orders, items that have been installed, mattresses and/or foundations removed from their original packaging, and other select items are not eligible for return or exchange. Additional exclusions may apply, please contact us for further details.

Upon receipt of your returned item, it will be carefully inspected. Exchanges, store credits, or refunds will be processed based on the purchase price. Taxes will be refunded where applicable. Delivery fees are non-refundable unless the return is due to manufacturer defects or damages sustained during transit. Rosenwood reserves the right to refuse returns or exchanges for items that are not in like-new condition due to damage or misuse.

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SPECIAL ORDERS

Special order items are crafted uniquely for you. To ensure prompt fulfillment, production begins as soon as we receive your order. Because of this, special orders are final sale and cannot be canceled, modified, or returned. A non-refundable 50% deposit is required at the time of purchase.

MONOGRAMMED & PERSONALIZED ITEMS

Monogrammed or personalized items are treated as special orders and are non-cancellable, non-returnable, and non-refundable.

MATTRESSES AND FOUNDATIONS

Unopened mattresses and foundations, still in their original vendor packaging, may be returned within 14 days of delivery, with proof of purchase. Once packaging is removed, mattresses and foundations are final sale. Delivery fees are non-refundable. Mattresses and foundations are covered by a limited 10-year manufacturer warranty.

CANCELLATIONS

• Orders canceled before shipment will not incur delivery fees. • Special order cancellations will forfeit the non-refundable 50% deposit. • If a return refund has already been issued but you later decide to keep the item, Rosenwood reserves the right to recharge your credit card for the refunded amount.

PRICING & INFORMATION DISCLAIMER

We strive to ensure accuracy in pricing, delivery rates, and product information. All prices are listed either in U.S. or CAD dollars and subject to applicable taxes. Availability, prices, and delivery rates are subject to change without notice. In the event of errors in pricing, descriptions, or images, Rosenwood Collection reserves the right to correct the information and restrict or cancel orders as needed.