At Rosenwood, we take great pride in offering a curated selection of premium products sourced from trusted brands and suppliers around the world. Because each brand maintains its own return guidelines, return eligibility and conditions may vary depending on the product.

General Return Eligibility

Return policies differ by brand or supplier. Some items may be eligible for return, while others—such as personalized products, food items, or items marked as final sale—may not qualify. Any return restrictions will always be clearly indicated on the product page or communicated before you complete your order.

How Returns Work

All returns must be pre-approved by Rosenwood. To initiate a return or exchange, please contact our Client Services team at contact@rosenwoodcollection.com. Because Rosenwood operates through a network of authorized brand fulfillment partners, returns and exchanges are not sent to our corporate office. Each item must be returned to the specific supplier or brand facility that fulfilled the order. This ensures proper inspection, compliance with brand requirements, and accurate processing. The return address varies depending on the product and the supplier.
Once your request is approved, you will receive:
• The exact authorized return address for that product’s brand and fulfillment center.
• Step-by-step instructions for packaging and shipping.
• Any required documentation for the supplier’s inspection or quality-control process.
Do not send returns or exchanges to the corporate address. It is an administrative office only and cannot accept packages. Any package sent there will be rejected and returned to the sender. Returned items are shipped directly to the supplier’s authorized facility. Inspection typically requires 3–5 business days once the item is received. Refunds, exchanges, or store credits are issued according to the supplier’s conditions and based on the purchase price. Taxes are refunded where applicable. Delivery fees are non-refundable unless the item arrived defective or damaged in transit. Items showing signs of use or damage beyond standard inspection may affect eligibility for a refund or exchange.

Return Window

Eligible items may be returned within 30 days of delivery, unless a specific brand or supplier requires a shorter or longer window. Any exceptions will always be clearly communicated on the product page or prior to purchase. Products marked as final sale, perishable, personalized, or belonging to special-order categories may not qualify for return, depending on the brand’s policy.

RETURN PROCESSING TIME

Once a returned item is received at the designated brand or supplier facility, it will undergo inspection according to their guidelines. This review process typically takes 5-7 business days. After the return is approved:
• Credit/debit card refunds: generally appear within 5–10 business days
• PayPal, Shop Pay, Apple Pay: typically 3–5 business days
• Store credit: issued within 24 hours.
Processing and posting times may vary depending on your bank or payment provider. Delivery fees are non-refundable unless the return is due to damage or a manufacturing defect.

Damaged or Defective Items

If an item arrives damaged or defective, please contact us as soon as possible. Providing photos of the product and packaging within 48 hours of delivery helps us work efficiently with the supplier to arrange a replacement or an appropriate solution in line with their policies. Our goal is to provide a transparent and reliable shopping experience. If you have any questions regarding the return eligibility of a specific item, our team is always available to assist you prior to purchase.

RETURN EXCEPTIONS

Some categories may have limited return eligibility depending on the supplier’s policies. Items such as food and sweets, personalized products, special orders, or products marked as final sale may not qualify for return or exchange. Certain items that have been installed, used, or removed from their original packaging — such as mattresses or select specialty products — may also be ineligible. For specific details on a product’s return eligibility, our Customer Care team is available to assist you before and after purchase.

Upon receipt of an approved return, the item will be reviewed according to the supplier’s guidelines. When applicable, exchanges, store credits, or refunds will be issued based on the purchase price. Taxes will be refunded where applicable. Delivery fees are non-refundable unless the return is due to manufacturer defects or damage during transit. Items showing excessive wear, damage, or misuse may not be eligible for a refund or exchange.

SPECIAL ORDERS

Special order items are custom-made or sourced specifically for you. Production typically begins shortly after the order is placed. Because these items are created on demand, they may be considered final sale and not eligible for cancellation, modification, or return. Our Customer Care team can provide details for each special-order item prior to purchase.

MONOGRAMMED & PERSONALIZED ITEMS

Monogrammed or personalized items are made uniquely for you. As a result, they are generally not eligible for cancellation or return. Please confirm all details before placing your order, and feel free to contact us with any questions.

CANCELLATIONS

• Orders canceled before they have shipped will not incur delivery fees.
• Special-order items are made specifically for you. As a result, these orders may require a non-refundable deposit of up to 70%, depending on the supplier’s policies. Our Customer Care team can confirm these details prior to purchase.
• If a refund has already been processed for a returned item and you later decide to keep the product, the refunded amount may be reapplied to your original payment method in accordance with the supplier’s guidelines.

PRICING & INFORMATION DISCLAIMER

We strive to ensure accuracy in pricing, delivery rates, and product information. Prices are displayed in either U.S. dollars (USD) or Canadian dollars (CAD), depending on the currency selected or the customer’s location, and are subject to applicable taxes. Product availability, pricing, and delivery rates may change without notice. In the rare event of an error, Rosenwood Collection may correct the information and update or cancel an order before it is processed. If this occurs, our team will notify you promptly.

Rosenwood Enterprises LLC

Registered in the State of New York, USA
Attn: Customer Service
418 Broadway, Ste 8701
Albany, NY 12207
1 844.838.9262
contact@rosenwoodcollection.com

EIN: 30-1448114

Please note: This is our corporate administrative address and is provided here for transparency and regulatory compliance. This location does not process returns or exchanges. All returns must follow the pre-approval process outlined above and will be sent to the authorized supplier facility assigned to your order.