INFORMATION WE COLLECT

To offer a travel experience marked by discretion, elegance, and individual attention, Rosenwood collects a select range of information—always with purpose, never without respect for your privacy. This information may be gathered during your interactions with our digital platforms, through direct communication with our concierge team, or while making arrangements tailored to your itinerary.

We may collect your full name, email address, telephone number, billing details, and mailing address. For certain services, we may require passport or identification details, always handled with the highest regard for confidentiality. We may also retain notes on your travel preferences—such as desired aircraft models, culinary requirements, or frequently visited destinations—so that each journey feels as effortless as it is exceptional.

Beyond this, as you browse our website, certain data is automatically collected to improve your online experience. This may include device type, browser configuration, IP address, and general location data, as well as information regarding how you navigate our pages. Such insights help us maintain the seamlessness, elegance, and performance our clients expect from every Rosenwood touchpoint.

HOW WE USE YOUR INFORMATION

At Rosenwood, every detail we collect serves a singular purpose: to deliver experiences that feel intuitive, seamless, and impeccably tailored. The information you entrust to us is used to fulfill service requests, process bookings, and personalize offerings—ensuring that from your first interaction to your final destination, every moment reflects your expectations and our signature level of care.

We may use your data to confirm travel arrangements, coordinate concierge services, or respond to inquiries with efficiency and discretion. Preferences and past travel history may inform how we suggest destinations, tailor in-flight experiences, or anticipate needs before they are voiced. Technical data helps us refine our digital presence—so that your interaction with our brand, whether online or in conversation, feels coherent, fluid, and reassuringly familiar.

Where legally permissible, we may also use your information to inform you of new services or curated offers aligned with your interests. We do so with restraint and taste, always allowing you to opt out should you prefer a quieter approach.

INFORMATION SHARING AND DISCLOSURE

Your privacy is not a policy—it is a principle. Rosenwood does not sell, lease, or trade your personal information. Any sharing of your data is strictly limited to the partners and service providers necessary to fulfill your requests with excellence and security.

This may include select vendors, aviation operators, payment processors, or legal entities that ensure compliance with international travel regulations. These partners are bound by contractual obligations to protect your information and may only use it for the purpose of delivering the agreed-upon services. In rare instances where required by law or to safeguard the rights and safety of our clients or our company, information may be disclosed to regulatory authorities or legal representatives. These situations are handled with utmost caution and care.

DATA SECURITY & RETENTION

Protecting your personal data is integral to the trust you place in us. Rosenwood implements stringent security protocols—both digital and physical—to safeguard your information against unauthorized access, loss, or misuse. From encrypted servers and secure networks to vetted operational procedures, every measure we take is designed to ensure discretion at every level.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to meet legal and regulatory obligations. Once data is no longer required, it is securely archived or permanently deleted. Our approach to data retention is both minimal and thoughtful, in line with our commitment to discretion and efficiency.

YOUR RIGHTS

As a valued client, you have the right to access, amend, or request the deletion of your personal information held by Rosenwood. You may also object to or restrict the processing of your data under certain circumstances, particularly where our use does not align with your preferences or expectations.

Should you wish to update your information or inquire about how it is being used, we invite you to contact us directly. Requests are handled with care and confidentiality, with the aim of always providing clarity and control over your personal information.

POLICY UPDATE

Just as our services evolve to meet the standards of modern luxury, so too may this privacy policy. Any changes we implement will reflect our ongoing commitment to transparency and client protection. When updates occur, we will notify you through appropriate channels, so you remain informed and empowered. We encourage periodic review of this policy to stay up to date with how we safeguard your privacy in a world that is ever advancing.

CONTACTING US

At Rosenwood, we hold your privacy in the highest regard. Should you have any questions about this policy, require assistance with a data request, or wish to speak with a member of our team regarding your personal information, we welcome you to connect with us directly.

Rosenwood

Privacy Office
Attn: Customer Service
418 Broadway, suite 8701
New York, NY 12207
844.838.9262
contact@rosenwoodcollection.com

Please note that email communications are not always secure, so we request that you not include credit card information or other sensitive information in your email messages to us.